We apologize that your item did not work out.
Please download our Returns & Exchanges Form here, and fill it out with accurate information. Enclose it with the returned items and ship to the following address:
New York, NY 10012
All questions should be answered on the above form. If you still require assistance with an issue not addressed on the form, please click here.
Per our Terms of Service, we do not accept cancellations on orders, regardless if they have shipped or not.
Orders are immediately dispatched to our third-party where they begin fulfillment, hence why we are incapable of completing cancellation requests. However, not all orders are final, and can be returned/exchanged following our Terms of Service which may be viewed here.
Missing Order Number
An order is deemed successful if an order confirmation number is displayed following the checkout screen. An email containing your order confirmation number will then be sent to the email address you provided. Please note, there are instances where email confirmations may be delayed for up to 12 hours.
If an order confirmation did in fact populate following the checkout process, then your order was successful. If you did not see this number, then your order was unsuccessful.
If you saw this number, but misplaced it, please click here.
To check on your Order status, login to your Kith Customer Account here, and click the "Track" link next to the Order number in question.
If the tracking link doesn't list tracking details, or you do not receive a tracking email, please be patient. As per our Terms of Service, it can take up to 5 business days for your Order to be processed and for tracking information
to be emailed.
If your Order was placed more than 5 business days ago, and you still haven't received a tracking email, and information is not displaying via your Kith Customer Account, then please click here.
Sizing information for all Kith apparel is available here.
Assume that all footwear fits "true to size", unless the sizing is described otherwise in the product description.
If you have a sizing question that isn't answered via our size charts, click here.