Once an order is placed it cannot be cancelled. Once the order is received, you can send the item back following these simple instructions here
Please allow 3-5 business days for order processing and verification. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout (Billing Address).
Please note, all online orders are required to have a matching Billing and Shipping Address. Addresses that do not comply, will not be processed.
Due to volume, we are unable to combine shipping on multiple orders
All U.S. orders are shipped via UPS Ground to the contiguous 48 U.S. states, priced at a flat rate of $10.
All orders to Alaska, Hawaii, and Puerto Rico will be shipped UPS Ground at a flat rate of $22.
For your ultimate convenience, the shipping costs provided include all duties, taxes and brokerage fees so that there are no additional shipping fees upon delivery.
Since shipping costs are calculated based on the contents of your order and the location to which the order is shipping, shipping charges can only be provided once you begin the checkout process. Once you submit your order, the total is guaranteed and you will not be charged any additional fees at delivery.
Most shipments are first delivered to our trusted freight forwarder in Kentucky for processing. Please don’t be alarmed if you see your shipment first arrives in Kentucky. After 1-2 business days your shipment will be on its way to you. Additionally, do not be alarmed if your tracking number does not work temporarily when the shipment reaches Kentucky. Once your shipment is on it's way to you, your tracking number will again work.
If you prefer a different method, KITH now offers DHL Express. Please note, unlike the Pitney Bowes option, you will be paying for shipping only at checkout. Taxes and Duties are not calculated at checkout and you the customer is responsible for paying these Taxes and Duties at the time of delivery. These are not calculated by KITH. Any refusals or return shipping will not be reimbursed.
To see a list of all countries we currently ship to, please check here.
For all returns click here. Enter the email used for your order and follow the instructions on the Return Center page to receive your instantaneous shipping label and tracking number. Returns will be accepted for items within 30 days of purchase with the exception of final sale items. All tags must be be attached; the packaging must be intact; and the product must be unused. For returns, customers will be granted an online store credit equal to the amount of item(s) returned, minus a $8 shipping fee. A shipping label will be generated upon request of a return or exchange. The online store credit CAN NOT be used for in-store purchases or phone orders.
WE DO NOT ACCEPT INTERNATIONAL RETURNS. WE DO NOT ACCEPT RETURNS ON SALES ITEMS. ALL SALES ON SALE ITEMS ARE FINAL. IF SALES ITEMS ARE RETURNED, THE PACKAGE(S) WILL BE REFUSED, WHICH KITH WILL NOT BE HELD RESPONSIBLE FOR.
**Returns/exchanges without proper documentation cannot be accommodated**
Ronnie Fieg and Capsule Collections
ONCE AN ORDER IS PLACED FOR THESE ITEMS, THIS SALE IS FINAL AND CANNOT BE CANCELLED OR ALTERED. NO EXCEPTIONS
Lost or Stolen Packages
Unfortunately sometimes, once shipped, packages go missing or are marked as delivered, yet you have not received them. In this case, you should contact UPS and file a lost or stolen package claim at 887-524-4489 or visit them online at UPS Claims.
Copyright & Trademarks
All content of our website including text, graphics, logos, button icons, images, and software, is property of KITH and/or Sebago and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with KithNyc.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.
Kithnyc.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.
Kithnyc.com respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.
All New York state residents will be charged 8.75% sales tax on their Kithnyc.com purchases.
Purchase for Personal Use Only
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
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